Travel & Expense Policy Effective from 06 March 2025

Modified on Tue, 11 Mar at 7:32 AM

TABLE OF CONTENTS


1. Purpose 

The Checkout.com (CKO) Travel and Expense (T&E) policy outlines the rules for booking business travel and incurring business travel and/or business entertainment expenses. It is the company’s policy to reimburse employees for all necessary expenses, including entertainment of clients and staff, incurred while employees are engaged in authorized company business.

CKO’s intention is that employees should neither lose nor gain financially as a result of business travel, entertainment or general expenses.

This Policy applies to all CKO employees and contractors who incur travel related expenses that are directly reimbursed by CKO.

Claims submitted for reimbursement that do not comply with this Policy will be rejected.



2. CKO T&E Principles

  1. All employees are required to abide by this Policy.
    1. Employees who book travel and/or submit claims for reimbursement must ensure such booking/claims adhere to the limits and guidelines articulated in this Policy.
    2. Managers must review booking/claims to ensure they adhere to the limits and guidelines articulated in this Policy, and must reject booking requests/claims that do not.
  2. Violations of directives in this Policy (“must” statements) will be considered to be an Employee Conduct issue, and may be punishable, including through termination.
  3. When applying suggestions (“should”/“consider”-type statements) in this Policy, employees are asked to apply their best judgment and should be aware that Checkout leadership is provided with a suite of expense reporting on a monthly basis outlining expenditure behavior on an employee-by-employee basis.

  

When incurring business related expenses, employees must: 

  1. Act appropriately, ethically and professionally at all times.
  2. Spend CKO’s money as carefully as they would their own.
  3. Ensure that submitted claims for reimbursement have a legitimate and clear business purpose, and comply with this policy.
  4. Book all travel in Navan (accessible from Okta). For intra-China flights, trip.com may be used.
  5. Submit all claims for reimbursement in Coupa (accessible from Okta).
  6. Submit a valid VAT/Tax receipt supporting each claim for reimbursement (failure to do so will result in the claim for reimbursement being rejected)
    1. NOTE: screenshots of banking or store apps do not suffice as valid invoices.
  7. Employees should consider environmental impacts before arranging business travel.
    1. If the purpose of the trip could be accomplished as effectively using CKO’s existing teleconferencing tools, employees should elect to execute the work virtually.
    2. If a meeting or conference is required to be face-to-face, it should take place at the location that entails the lowest combined travel and accommodation costs for all employees. 


Unusual travel circumstances: 

  1. Expenses that do not comply with this policy, but which have a legitimate business purpose must be reviewed and approved by the employee’s relevant E-team member prior to submitting a claim for reimbursement. The E-team member approval must be appended to the expense submission (email or slack screenshots are acceptable).
  2. In emergency situations (e.g., emergency landing, requiring overnight stay in unplanned destination), where the permission from line management, and approval by E-team members described in point 1 in section 3 of this Policy cannot be obtained in advance, employees may make travel arrangements outside Navan. Those travel arrangements must be necessary, reasonable, and will require retroactive E-team approval (as described above in point 1 above) prior to submission for reimbursement.
  3. For expense types not addressed in this Policy, please contact the Policy owner and/or your line manager.


3. Booking Travel Generally 

Employees must receive permission to travel from their line manager before booking their travel.

All travel is routed to the appropriate E-team member for approval by Navan.

  1. Before booking any travel in Navan, Employees must first get the request approved in Workday using the ‘Office Absence’ Request form. Once the travel request is approved in Workday then employees must book their travel through Navan (accessible from Okta), adding the Workday approval form number on the request so the Navan approver can see this travel has been approved previously.
    1. Intra-China flights may be booked via trip.com.
    2. If you are unable to book travel through the online booking tool, you must book travel via the Navan phone or chat features.
    3. Slack #ask-travel with any other questions.
  2. All changes and cancellations must be made through Navan and should be executed soon as possible after determining that a change/cancellation is necessary.
  3. Employees must book rates that are in line with the dynamic pricing policy in Navan and should attempt to book the lowest rate available at the time of booking which meets the requirements for safety and basic convenience, and minimizing the total cost of travel and journey time.
  4. Employees must ensure they have the correct visas, documents and identification to travel to the destination country. If you are unsure what documentation is required please carefully read the relevant information provided in Navan prior to booking to ensure that all requirements and restrictions can be complied with.
  5. All employees traveling on behalf of CKO are covered by CKO’s corporate travel insurance.
  6. Costs of any required Covid-19 or other vaccinations are reimbursable provided the foreign travel was pre-approved, as described in point 1. above.
  7. When using Navan for the first time, employees should create a user profile, this will address preferences including Dietary Requirements, any special requirements during your hotel stay (for example hypo allergenic bedding), seat preferences etc.


a. Flights/Airfare 

  1. Employees must book all flights via Navan. Intra-China flights may be booked via trip.com.
  2. Flights must be booked at least 14 days prior to travel, unless absolutely impossible to have anticipated the trip.
  3. Class of travel:
    1. For flights within a region (i.e., within any of the following: EMEA; MENAP; APac; NorAm), i.e., those flights of less than five hours, all employees must book travel in economy (or equivalent) class.
    2. For travel between regions, i.e., flights longer than five hours, the Checkout Leadership Team (CLT) may book travel in business (or equivalent) class.
    3. For flights longer than ten hours that include overnight travel and/or a significant time zone change, all employees are permitted to book travel in business (or equivalent) class.
    4. Flying time is the cumulative duration of all flights in one direction (i.e., outbound or inbound), excluding layovers and connections.
  4. Exceptions to the above guidelines are permitted in the following circumstances:  
    1. Exceptions necessitated by temporary or permanent medical conditions should be submitted to the respective E-team member (email or slack) for approval prior to booking.  
      1. Said E-team member’s approval (email/slack screenshots are acceptable) must be communicated to the CKO Navan support team prior to making a travel booking. Please make contact via the #ask-travel slack channel so that the appropriate exception permissions can be recorded in Navan.
    2. For special events (offsites, conferences etc.), an exception request for all of the in-scope employees should be submitted to the respective E-team member (email or slack) by the employee in charge of organizing the event  prior to booking.  
    3. Frequent travelers (those who (expect to) travel between regions more than 15 times in a year), may request an exception to the above guidelines from their respective E-team member (email or slack) prior to booking.  
      1. Said E-team member’s approval (email/slack screenshots are acceptable) must be communicated to the CKO Navan support team prior to making a travel booking. Please make contact via the #ask-travel slack channel so that the appropriate exception permissions can be recorded in Navan. 5. Employees must book rates that are in line with the dynamic pricing policy in Navan and should attempt to book the lowest rate available at the time of booking which meets the requirements for safety and basic convenience, and minimizing the total cost of travel and journey time.
  5. Employees must ensure that they have adequate baggage allowance when booking the flight. Excess baggage claims expenses cannot be submitted for reimbursement via Coupa.
  6. Employees must ensure that they pre-book their seat selection (when this is available as an option in Navan or the carrier’s app or website). Fees for seat selection cannot be submitted for reimbursement via Coupa.
  7. Employees may book fully flexible tickets if there is a likelihood their plans may change, provided the flexible ticket option is no more than 20% more expensive than the non-flexible ticket. Proof of the cost variances should be provided to your line manager and respective E-team approver at the time of booking (via email or slack).
  8. Employees may earn loyalty points/miles from their business travel, however their preferred loyalty program must not influence choice of airline and cannot contradict the requirement to book the lowest available direct airfare in point 4 above.
  9. Employees may purchase inflight wi-fi, provided it is used for a legitimate business purpose. This cost is to be submitted for reimbursement via Coupa.
    1. A valid VAT/Tax receipt must be provided to support the claim.


b. Hotels/Lodging 

  1. Employees must book all hotel accommodation via Navan.
    1. Note: Navan will offer one of two options for each booking permutation:
      1. “Prepay"
        1. Look for this logo:  
        2. In this case, the employee will only need to present their personal card at check-in for incidentals.
        3. NOTE: Navan allows you to filter your search results so that only “Prepay” options are displayed.
      2. “Pay at hotel”
        1. Look for this logo:
        2. In this case, the employee will be asked to present a card(s) at check-in for both the room rate and for incidentals.
          1. For the room rate, the employee must provide the Navan Payment card.This is available in the Navan Mobile App:
            Trips -> Booking -> Hotel -> Payment Card Details
            1. Note: Employees must use the Navan-provided card. If an employee provides their personal card, the cost of the room will not be eligible for reimbursement via Coupa. 
          2. For incidentals, the employee should provide their personal card, as in the “prepay” scenario.
  2. Employees should try to book hotels within a 5 mile radius of the traveler’s meeting location and/or the local CKO office, unless no in-policy hotels are inside that radius.  
  3. Hotels must be booked at least 14 days prior to travel, unless absolutely impossible to have anticipated the trip.
  4. Employees must book refundable, cancellable, or flexible rooms that allow for changes to reservations, unless no refundable room option is offered, or the cost significantly exceeds the cost of a non-cancellable option and there is not a high likelihood that the traveler’s plans may change.
  5. Navan automatically applies CKO’s pre-determined accommodation price ceilings.
  6. Employees must book rates that are in line with the dynamic pricing policy in Navan and should attempt to book the lowest rate available at the time of booking which meets the requirements for safety and basic convenience, and minimizing the total cost of travel and journey time.
  7. Employees may earn loyalty points/miles from their business travel, however their preferred loyalty program must not influence choice of hotel and cannot contradict the requirement to book the lowest available rate in point 6 above.
  8. Employees may book a room with breakfast included, but must adjust their daily meal allowance, as noted in section 5 of this Policy.
  9. Employees may purchase the following items if they are not included within the standard hotel rate or as part of the amenities offered to all travelers. The cost of these items should be submitted for reimbursement in Coupa, and must be accompanied by a valid VAT/Tax receipt.
    1. Wi-Fi.
    2. Hotel parking fee for parking a rental vehicle.
    3. Local resort/accommodation fee.
    4. Laundry (only allowable for stays of longer than seven days.)
  10. Valid VAT/Tax receipts must be provided for all claims.
    1. Screenshot of banking statements and hotel apps etc. do not suffice as a valid receipt.
    2. In cases of a lost receipt, please complete a ‘Missing Receipt form’ (Appendix 1 to this Policy) which will be reviewed on a case-by-case basis and may be approved for reimbursement. The claimant must describe the reason for using the Missing Receipt form in their Coupa submission.


c. Ground Transportation 

Employees must use the least expensive form of ground transportation practicable (e.g. personal vehicle, hotel courtesy van, public transportation, bus or taxi). 

 

Rental and Personal Cars 

  1. Rental cars must be booked through Navan.
  2. Renting a car must be justified by either a specific business need or when it is more economical than other local ground transportation alternatives, taking safety and travel time into consideration.
  3. Employee’s must have a suitable license to drive the class of vehicle for the rental jurisdiction. It is the employee’s responsibility to confirm that their license is valid for their destination.
  4. Employees must book a standard/ non-premium class of car.
  5. Rental cars must be booked at least 14 days prior to travel, unless absolutely impossible to have anticipated the trip.
  6. Employees must follow the guidelines re: refueling as supplied by Navan.
  7. In the event of an accident please contact the Rental Company followed by CKO’s Insurance company if anyone is injured.
  8. Employee’s must retain all receipts for Parking, Fuel and tolls incurred. These are eligible to be submitted for reimbursement via Coupa, and must be supported by a valid VAT/Tax receipt.
  9. Employees may use their personal vehicle to travel to business meetings outside of a CKO office and claim the relevant costs for reimbursement via Coupa. Relevant costs include only the following:
    1. Mileage per the government and tax benefit guidance.
    2. Parking fees.
    3. Toll fees.
  10. Valid VAT/Tax receipts must be provided for all claims submitted for reimbursement.
    1. Screenshot of banking statements, parking apps etc do not suffice as a valid receipt.
    2. In cases of a lost receipt, please complete a ‘Missing Receipt form’ (Appendix 1 to this Policy) which will be reviewed on a case-by-case basis and may be approved for reimbursement. The claimant must describe the reason for using the Missing Receipt form in their Coupa submission.
  11. Employees may book fully flexible rentals if there is a likelihood their plans may change.
  12. Employees may earn loyalty points/miles from their business travel, however their preferred loyalty program must not influence choice of rental company.

  

Taxis

  1. Employees must travel in the lowest-cost level of service when using ride-hailing apps etc., other than shared or “pooled” ride offerings.  
  2. When submitting a claim for reimbursement of Taxi and similar transportation (Uber, Bolt etc.) via Coupa, employees must include details to support the purpose of the trip (origin and destination, number of employees and guests transported).
  3. Valid VAT/Tax receipts must be provided for all claims
    1. Screenshot of banking statements and/or Taxi apps do not suffice as a valid receipt.
    2. In cases of a lost receipt, please complete a ‘Missing Receipt form’ (Appendix 1 to this Policy) which will be reviewed on a case-by-case basis and may be approved for reimbursement. The claimant must describe the reason for using the Missing Receipt form in their Coupa submission.

  

Rail

  1. Employees must book all rail travel via Navan. This includes National Rail (UK), Amtrak (USA), Eurostar and European rail travel.
  2. Rail journeys must be booked at least 14 days prior to travel, unless absolutely impossible to have anticipated the trip.
  3. Employees must book all rail travel in economy class at all times.
  4. Employees must book rates that are in line with the dynamic pricing policy in Navan and should attempt to book the lowest rate available at the time of booking which meets the requirements for safety and basic convenience, and minimizing the total cost of travel and journey time.
  5. Employees may book fully flexible tickets if there is a likelihood their plans may change.
  6. Employees may earn loyalty points/miles from their business travel, however their preferred loyalty program must not influence choice of rail provider and cannot contradict the requirement to book the lowest available direct fare in 4 above.

  

  

What Is Not Considered an Eligible Ground Transportation Expense


The following items are not considered Ground Transportation as defined in this Policy and are not eligible for reimbursement.

  

  1. Commuter Costs
  2. Costs for motorcycles and non-standard vehicles such as scooters or other modes of transportation that are generally not used for business purposes.
  3. Fines for parking violations or speeding etc.


4. Safety when Traveling for Business 

Employees must use Navan to book all business travel, as this enables CKO to automatically track where they are traveling and take action in the event of an emergency.

  

Travel Safety Awareness 

  1. Prior to traveling to a location outside of the employee’s home/contractual location, employees should make themselves aware of local laws and customs, entry requirements, security issues and medical/healthcare practices.
  2. All employees traveling on behalf of CKO are covered by CKO’s corporate travel insurance.
  3. Employees should download the Chubb Smart Travel App which allows them to:
    1. Research countries.
    2. Report their location at any time.
    3. Receive notifications and alerts of any key activities.
    4. Access to 24-hour health, safety and travel advice worldwide.
  4. In the event of an emergency while traveling, please email healthandsafety@checkout.com after the employee receives attention from a local emergency services.
  5. If employees require support or have any specific medical or health requirements to be considered when traveling, please email healthandsafety@checkout.com


5. Food/Sustenance

  1. Reimbursement for meals is offered to employees when traveling to locations away from the regular place of work for a legitimate business purpose. A per-meal maximum spend is prescribed for the destination of travel. See table below.
  2. The rates in the table below are intended to compensate employees for all meals, sustenance and tips incurred in a day spent away from their location of employment, and as a result no additional amount should be claimed in these categories.
  3. In order to receive the meal allowance, employees must submit a valid VAT/Tax receipt for all claims;
    1. Screenshot of banking statements and/or Taxi apps do not suffice as a valid receipt.
    2. In cases of a lost receipt, please complete a ‘Missing Receipt form’ (Appendix 1 to this Policy) which will be reviewed on a case-by-case basis and may be approved for reimbursement. The claimant must describe the reason for using the Missing Receipt form in their Coupa submission.
  4. If an employee consumes a meal in the course of client entertainment (section 6 of this Policy); is provided with a meal on their flight; and/or consumes a meal as part of CKO’s Unite Fund, they should not also claim a meal for reimbursement.  
  5. If an employee travels to a jurisdiction not specified in the table below, they should use the rate for the United States of America (translated into the relevant local currency.)
  6. If an employee is working outside of conventional hours in a CKO office or an alternative business location (e.g., during an evening conference), they may submit a claim for reimbursement of the associated meals in line with this section.
    1. Outside conventional office hours includes only:
      1. Weekends.
      2. Public holidays
      3. Weekdays, after 20h00.
  7. Claims for reimbursement that exceed the limits prescribed in the table below will be rejected. If an employee spent more than the limit prescribed by this policy, that employee should submit the supporting documentation (receipt etc.)`, but limit the claim amount in Coupa to the maximum in the table below.  
  8. Additional regulatory requirement for Estonian employees: For all outbound travel undertaken by Estonian employees, an additional allowance of EUR 22.37 per day is permitted.


Travel Sustenance Reimbursement Maximums:


Country 

Currency 

Breakfast 

Lunch 

Dinner 

Argentina 

ARS 

24,700 

34,000 

39,500 

Australia 

AUD 

50 

70 

80 

Austria 

EUR 

30 

42 

48 

Bahrain 

BHD 

13 

19 

21 

Bangladesh 

BDT 

2,900 

4,000 

4,770 

Belgium 

EUR 

30 

42 

48 

Brazil 

BRL 

133 

186 

212 

Bulgaria 

BGN 

58 

82 

93 

Burma 

MMK 

45,000 

60,000 

70,000 

Canada 

CAD 

39 

54 

62 

China 

CNY 

190 

266 

304 

Czech Republic (The) 

CZK 

701 

810 

940 

Denmark 

DKK 

225 

310 

355 

Egypt 

EGP 

1627 

2279 

2604 

Estonia 

EUR 

30 

42 

48 

France 

EUR 

30 

42 

48 

Germany 

EUR 

30 

42 

48 

Greece 

EUR 

24 

33 

38 

Hong Kong 

HKD 

250 

350 

400 

Hungary 

HUF 

7,500 

11,250 

16,800 

India 

INR 

840 

2,000 

3,500 

Indonesia 

IDR 

305,000 

425,000 

490,000 

Iceland 

ISK 

4,100 

5,500 

10,480 

Ireland 

EUR 

30 

42 

48 

Israel 

ISL 

125 

175 

200 

Italy 

EUR 

30 

42 

48 

Japan 

JPY 

4,500 

6,300 

7,200 

Jersey 

JEP 

25 

35 

40 

Korea Republic of  

KRW 

27,600 

41,400 

62,000 

Kuwait 

KWD 

10 

14 

16 

Latvia 

LVL 

16 

20 

29 

Lithuania 

EUR 

13 

20 

37 

Malaysia 

MYR 

84 

117 

134 

Malta 

EUR 

30 

42 

48 

Mauritius 

MUR 

1,550 

2,170 

2,480 

Mexico 

MXN 

450 

630 

720 

Netherlands 

EUR 

30 

42 

48 

New Zealand 

NZD 

55 

75 

85 

Norway 

NOK 

275 

385 

495 

Pakistan 

PKR 

5,500 

7,700 

8,800 

Philippines 

PHP 

1,250 

1,750 

2,000 

Poland 

PLN 

90 

110 

160 

Portugal 

EUR 

24 

33 

38 

Qatar 

QAR 

129 

180 

205 

Romania 

RON 

110 

138 

206 

Saudi Arabia 

SAR 

133 

186 

212 

Singapore 

SGD 

45 

63 

72 

South Africa 

ZAR 

331 

398 

595 

South Korea 

KRW 

40,700 

55,000 

65,000 

Spain 

EUR 

30 

42 

48 

Sweden  

SEK 

340 

475 

543 

Switzerland 

CHF 

43 

52 

85 

Thailand 

THB 

650 

900 

1,030 

Turkey 

TRY 

858 

1,020 

1,544 

United Arab Emirates 

AED 

150 

210 

240 

UK 

GBP 

25 

35 

40 

US 

USD 

25 

35 

75 



6. Entertainment and Gifts 


It is important for employees to note that spending limits imposed on entertainment and gifts (especially to non-CKO employees) exist to demonstrate CKOs adherence to anti-bribery / anti-corruption principles. While this section contemplates a procedure to be applied when

Entertainment/Gifts expenditure exceeds the thresholds prescribed in this Policy (i.e., obtaining E-team approval prior to submission), those instances are expected to be rare. Repeated requests for exceptions will be included in the suite of reports provided to executive leadership, who may choose to take disciplinary action thereupon.

  

Employees MUST familiarize themselves with CKO’s Global Anti-Bribery and Anti-Corruption Policy, especially the section addressing Meals and Gifts and the procedures specified therein that apply in addition to the criteria in this policy. 

  

Note that the thresholds set for meals in the Global Anti-Bribery and Anti-Corruption Policy operate in addition to and do not are not superseded the meal limits dictated by this Travel and Expense Policy. 

  

  1. Employees shall be reimbursed for client entertainment expenses, provided that such expenses are incurred for a valid business purpose.  
  2. Employees shall be reimbursed for staff entertainment expenses, provided that such expenses are incurred in line with the Unite program parameters, or are pre-approved by the appropriate line-manager.   
  3. Any hospitality should be reasonable, not lavish, and in line with the meal rates prescribed in this section of the Policy, and the gift rates prescribed in the Global Anti-Bribery and Anti-Corruption Policy.
  4. Entertainment includes the following:
    1. Meals.
    2. Entertainment.
    3. Participation in recreational activities or events.
    4. Tickets, passes or other access to cultural or sporting events.
  5. Entertainment expenses are reimbursable only if they are directly related to CKO business. For this to be the case, the following conditions must be present:
    1. Business must be conducted either during the entertainment or immediately before or after; and
    2. There must be an expectation that CKO will derive a business benefit from the entertainment (other than the goodwill of the person or persons entertained).
  6. Employees must avoid situations where it might appear that client entertainment is being offered in exchange for a particular business benefit, such as a contract for the purchase of services or equipment.
  7. Employees must ensure that the provision of client entertainment and client gifts complies with CKO’s Anti Bribery & Anti-Corruption Policy.
  8. Valid VAT/Tax receipts must be provided for all claims.
    1. Screenshot of banking statements, credit card receipts etc. do not suffice as a valid receipt.
    2. In cases of a lost receipt, please complete a ‘Missing Receipt form’ (Appendix 1 to this Policy) which will be reviewed on a case-by-case basis and may be approved for reimbursement. The claimant must describe the reason for using the Missing Receipt form in their Coupa submission.
    3. Claims submitted for reimbursement in Coupa must include the names of all attendees (for meals) and recipients (for gifts) and whether they are employees or not.
  9. Client entertainment in the form of goods (tickets, gifts etc.) should not exceed the thresholds set forth in CKO’s Anti Bribery & Anti-Corruption Policy.
  10. Entertainment in the form of meals should not exceed the limits set forth below.
    1. The most senior CKO employee in attendance shall pay for the meal and is responsible for submitting the claim for reimbursement.
    2. If a meal exceeds the limits set forth below, the approval of the submitting employee’s respective E-team / CLT member must have been obtained prior to submitting the claim for reimbursement in Coupa. Said E-team member’s approval must be included in the Coupa submission (email/slack screenshots are acceptable).
    3. Note that there are additional approvals and limits on client entertainment meals set forth by CKO’s Anti Bribery & Anti-Corruption Policy, which operate in addition to the below table.
    4. The limits below apply per person present, including CKO employees. It is acceptable to submit a single claim for reimbursement for a number of attendees, and simply divide the total charge by the number of attendees.
    5. All associated charges (gratuity, tax etc.) are included in these limits, and should not be submitted separately.
  11. If an employee travels to a jurisdiction not specified in the table below, they should use the rate for the United States of America (translated into the relevant local currency.) Entertainment Reimbursement Maximums:


Country 

Currency 

Breakfast 

Lunch 

Dinner 

Argentina 

ARS 

28,500 

40,000 

70,000 

Australia  

AUD 

75 

105 

120 

Austria 

EUR 

45 

63 

72 

Bahrain 

BHD 

19 

26 

30 

Bangladesh 

BDT 

3,200 

4,400 

5,500 

Belgium 

EUR 

45 

63 

72 

Brazil 

BRL 

199 

278 

318 

Bulgaria 

BGN 

88 

120 

140 

Burma 

MMK 

60,000 

90,000 

110,000 

Canada 

CAD 

58 

81 

93 

China 

CNY 

285 

399 

456 

Czech Republic (The) 

CZK 

800 

1,000 

1,500 

Denmark 

DKK 

335 

465 

745 

Egypt 

EGP 

2441 

3418 

3907 

Estonia 

EUR 

45 

63 

72 

France 

EUR 

45 

63 

72 

Germany 

EUR 

45 

63 

72 

Greece 

EUR 

36 

50 

57 

Hong Kong 

HKD 

375 

525 

600 

Hungary 

HUF 

9,000 

18,760 

26,000 

Iceland 

ISK 

5,000 

7,000 

16,000 

India 

INR 

1,200 

3,000 

4,500 

Indonesia 

IDR 

455,000 

640,000 

730,000 

Ireland 

EUR 

45 

63 

72 

Israel 

ISL 

188 

263 

300 

Italy 

EUR 

45 

63 

72 

Japan 

JPY 

6,750 

9,450 

10,800 

Jersey 

JEP 

38 

53 

100 

Korea Republic of  

KRW 

35,000 

50,000 

97,000 

Kuwait 

KWD 

15 

21 

24 

Latvia 

LVL 

20 

30 

40 

Lithuania 

EUR 

20 

35 

60 

Malaysia 

MYR 

126 

176 

201 

Malta 

EUR 

45 

63 

72 

Mauritius 

MUR 

2,325 

3,255 

3,720 

Mexico 

MXN 

675 

945 

1,080 

Netherlands 

EUR 

45 

63 

72 

New Zealand 

NZD 

80 

115 

130 

Norway 

NOK 

330 

550 

1,300 

Pakistan 

PKR 

8,250 

11,550 

13,200 

Philippines 

PHP 

1,875 

2,625 

3,000 

Poland 

PLN 

115 

150 

240 

Portugal 

EUR 

36 

50 

57 

Qatar 

QAR 

193 

270 

308 

Romania 

RON 

130 

180 

280 

Saudi Arabia 

SAR 

199 

278 

318 

Singapore 

SGD 

68 

95 

108 

South Africa 

ZAR 

400 

500 

970 

South Korea 

KRW 

60,000 

85,000 

97,500 

Spain 

EUR 

45 

63 

72 

Sweden 

SEK 

510 

710 

815 

Switzerland 

CHF 

55 

70 

120 

Thailand 

THB 

975 

1,360 

1,500 

Turkey 

TRY 

1,200 

1,700 

2,400 

United Arab Emirates 

AED 

225 

315 

360 

UK 

GBP 

38 

53 

60 

US 

USD 

38 

53 

88 


7. Other Expenses and Guidance 


Other Expenses

  1. Any paid-for training must be pre-approved by People Development and/or the attendee’s line manager.
    1. This additional approval must be submitted with the claim for reimbursement (email or slack screenshots are acceptable) in Coupa.   
    2. These expenses must be categorized as ‘External Training’ in Coupa.
    3. These claims for reimbursement must be accompanied by a valid VAT/Tax receipt.
  2. Staff professional memberships such as ACCA, CIMA, CIPS, etc. are reimbursable, provided approval is obtained from the employee’s line manager, confirming that the respective membership or license is job-relevant.
    1. This additional approval must be submitted with the claim for reimbursement (email or slack screenshots are acceptable) in Coupa.   
    2. These expenses must be categorized as ‘Subscriptions’ in Coupa.
    3. These claims for reimbursement must be accompanied by a valid VAT/Tax receipt.
  3. FOR EMPLOYEES THAT ARE EITHER NOT ELIGIBLE FOR, OR NOT AVAILING THEMSELVES OF THE CKO MOBILE PHONE POLICY:  
    1. Personal mobile phone roaming charges are reimbursable if used for legitimate business purposes.
      1. Employee’s must attach a copy of the mobile phone bill with itemized costs.
      2. The mobile phone must be registered to the employee.
      3. Please note that line rental and/or the purchase of mobile phones are not eligible for reimbursement.  
  4. Software licenses are not permitted to be reimbursed under this Policy. Requests should be made via the IT Freshservice Ticketing system.


General Guidance 

  1. The most senior employee in attendance must pay for and claim business-suitable entertainment expenses (meals, events) for reimbursement.
  2. Claims for reimbursement must be submitted within 60 days.
    1. Valid itemized VAT/Tax receipts must be provided for all claims.
    2. Screenshots, bank statements and credit card authorizations slips do not suffice as a valid receipt.
    3. In cases of a lost receipt, please complete a ‘Missing Receipt form’ (Appendix 1 to this Policy) which will be reviewed on a case-by-case basis and may be approved for reimbursement. The claimant must describe the reason for using the Missing Receipt form in their Coupa submission.
  3. When employees incur credit card fees while paying for a business-related expense, they are permitted to claim the full amount charged to their card. In this case, in addition to the original receipt, they will need to provide an extract from their bank statement to support the claim for reimbursement of credit card fees.
  4. CKO, via Coupa, translates all charges incurred in a foreign currency into the employee’s reimbursement currency.
    1. If (and only if) the Coupa translation results in a materially different reimbursement amount (> USD 15) than the employee’s credit card charge in the reimbursement currency, the employee may claim the “credit card statement amount”  by submitting the expense receipts in the original currency, and their supporting credit card statement in Coupa, noting that the reimbursed amount has been determined as the credit card statement amount.
  5. Each claim for reimbursement submitted in Coupa must include an accurate and specific business reason explaining why the expense was incurred on behalf of CKO.
  6. Individual regions or jurisdictions may have local legal requirements for working late hours, which CKO will comply with. Employees can contact their Regional People Advisers for further information or check their regional policies in CKO Universe to determine what they are entitled to for business expenses and travel.  
  7. Individual regions or jurisdictions may allow for additional expense reimbursements (e.g., UK health and safety guidelines requiring eye tests reimbursement.) Employees can contact their Regional People Advisers for further information or check their regional policies in CKO Universe.


Other relevant policies 

  1. Please refer to CKO’s Global Anti-Bribery and Anti-Corruption Policy for guidance on entertainment: meals and gifts.
  2. Please refer to the Unite Fund for the budget to recognize manager’s team members’ achievements.
  3. Please refer to the Mobile Phone policy


Non-Reimbursable Expenses 

The following items are not reimbursable:

  1. Entertainment at adult venues.
  2. Software licenses.
  3. Excess baggage fees.
  4. Childcare, pet care and pet boarding.
  5. Personal items such as toiletries or clothing.
  6. Airline club memberships.
  7. Airport lounges.
  8. Hotel accommodation in-room entertainment.
  9. Laundry or dry cleaning when travel is less than 7 days.
  10. Parking fines or traffic violations.
  11. Premium, Luxury or Elite car rentals.
  12. Movies, online entertainment or newspapers.
  13. Spa and health club usage.
  14. Loss or theft of goods, this is covered separately by our company travel insurance.
  15. Normal wear and tear, and damages to a personal vehicle.
  16. Internet charges when working from home.
  17. Mobile phone monthly tariff.
  18. Mobile phone or laptop covers or protectors.
  19. Relocation receipts (these are reimbursed via our Payroll Department).
  20. Personal travel or vehicle insurance, unless mandated as a condition of entry to a jurisdiction (some visa’s require health insurance cover for the duration of the visit.)
  21. Any other expense types not outlined within this Policy.

  

Leavers 

All expense claims must be made prior to or within 30 days after the termination of employment.




APPENDIX 1 

Missing Receipt Form 

  

 

In cases of a lost receipt, please complete this form and submit it with the related claim for reimbursement in Coupa.

Vendor:

  

Date of Receipt:

  

Amount:

  

Currency:

  

Reason for missing receipt:

  

I certify that the transaction above was incurred on behalf of Checkout.com 

Initial:

  

I certify that the transaction above was incurred for a legitimate business purpose. 

Initial:

  

I certify that I am not in possession of the conventional documentation that would usually support a claim for reimbursement such as this, and I have provided all alternative documentation that is available to me. 

Initial:

  


  


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